Chris Carnicom
ccarnicom@exactcarepharmacy.com
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Can I safely store my payment information?
Published April 10th, 2025 by Chris Carnicom
Yes. You can store your payment information through the online ExactCare App account. You can create an online account through our website or by downloading the ExactCare mobile app.
Can I make the app buttons easier to tap?
Published April 4th, 2025 by Chris Carnicom
You can adjust your settings if it is hard to tap small buttons or need extra time to press them. Steps for iPhone: Open Settings Tap Accessibility Tap Touch Enable AssistiveTouch Steps for Android: Open Settings Tap Accessibility Tap Interaction & Dexterity Adjust Touch & Hold Delay or enable Accessibility Menu for larger buttons
I got a message that my order was returned. What should I do?
Published April 14th, 2025 by Chris Carnicom
If you get this message, please call us right away at 1-877-355-7225 so you can receive your medications as soon as possible. You may be seeing this for a number of reasons: The address is incorrect. Someone at the delivery address refused the package. The carrier could not complete the delivery attempt.
Can I make my phone read the screen out loud?
Published April 4th, 2025 by Chris Carnicom
You can adjust their phone settings so it reads the words out loud on your screen to help navigate the app hands-free. Steps for iPhone: Open Settings Tap Accessibility Select VoiceOver and turn it on Steps for Android: Open Settings Tap Accessibility Select TalkBack and turn it on
How do I enroll in paperless billing?
Published April 14th, 2025 by Chris Carnicom
In your online account, you can choose to receive your statements by email instead of in the mail each month. Follow these steps: Go to Account. Choose Payments and Billing. Select the Paperless Billing toggle to turn on. You will see a confirmation message after you turn it on to enroll. You can come back at any time to unenroll to receive your sta
Can I reply to my app messages?
Published April 14th, 2025 by Chris Carnicom
You can't reply to messages in the app. You can only receive messages from us. If you need help or have questions about a message, call us at 1-877-355-7225.
I'm locked out of my account. What should I do?
Published April 14th, 2025 by Chris Carnicom
You will be locked out of your account for one hour if you enter the wrong email and/or password too many times. The error message will say: Your account is locked due to five failed login attempts. Please try again in one hour. If this happens, you will need to wait an hour before trying to log in again. If you need help accessing your account, ca
Can I enable voice commands for the app?
Published April 4th, 2025 by Chris Carnicom
You can use your phone’s built-in voice commands to navigate the app. iPhone Instructions: Use Siri by saying, “Hey, Siri,” then ask it to open the app or perform actions. Android Instructions: Use Google Assistant by saying, “Hey, Google,” then ask it to open the app or perform actions.
How can I get a deleted app message back?
Published April 14th, 2025 by Chris Carnicom
You can get deleted messages back by using the filter feature in your app's inbox. Here is how to do it: Go to your Inbox in the app. Select All Messages at the top with the three horizontal lines. Choose Deleted to see all your deleted messages. Find the message you want to recover and select it. Choose Move to Inbox in the top right corner.
Why did my medication reminders stop?
Published April 14th, 2025 by Chris Carnicom
There are a couple of common reasons why your reminders may have stopped. Please check these two reasons. If you still need help, call us at 1-877-355-7225. The medication reminders were turned off. Follow these steps to check if they are off: 1. Go to the Home screen. 2. Choose Set Medication Reminders. 3. The toggle will be off and marked as No i
Can I adjust the text size in the app?
Published April 4th, 2025 by Chris Carnicom
You can adjust the text to a larger size if the words in the app are too small so reading is easier. Steps for iPhone: Open Settings Tap Accessibility Tap Display & Text Size Select Larger Text and change the size using the slider Steps for Android: Open Settings Tap Accessibility Tap Text & Display Select Font Size and change the size usi
Can I make the app screens easier to see?
Published April 4th, 2025 by Chris Carnicom
You can adjust your phone settings to make contrast and color adjustments. Steps for iPhone: Open Settings Tap Accessibility Tap Display & Text Size Enable Increase Contrast or Color Filters Steps for Android: Open Settings Tap Accessibility Tap Text & Display Enable High Contrast Text or Color Inversion
What if I can’t make my payment?
Published April 22nd, 2025 by Chris Carnicom
Call us! If you are unable to make a payment, we’d like to talk to you as soon as possible to work something out. Balances older than 60 days or failure to make required payments or other arrangements in a timely manner may impact our ability to continue providing you with our services.
Who determines copayments?
Published April 22nd, 2025 by Chris Carnicom
Your copayments are set by your insurance plan.
Can I set up and manage auto-payments?
Published April 22nd, 2025 by Chris Carnicom
Yes, you can make automatic payments using your credit card, debit card, or direct bank withdrawal. At the close of your billing cycle, or upon a date of your choosing, your preferred payment method will automatically be charged the amount of your statement balance. Set up autopay with ExactCare in your online account through our website or in the E
Do I have to pay all at once?
Published April 22nd, 2025 by Chris Carnicom
No. You can make multiple payments per month to pay your full balance.
What forms of payment do you accept?
Published April 22nd, 2025 by Chris Carnicom
ACH Bank Withdrawal Pay through the online ExactCare App account or by phone at 1-877-355-7225, option 8. Credit Card Pay through the online ExactCare App account or by phone at 1-877-355-7225, option 8. We accept Visa, MasterCard, Discover, and American Express. Check or Money Order Mail to ExactCare at PO Box 631411, Cincinnati, OH 45263-1411
How much is delivery?
Published April 22nd, 2025 by Chris Carnicom
ExactCare does not charge a delivery fee.
When is my payment due?
Published April 22nd, 2025 by Chris Carnicom
Payment of your statement balance is required within 30 days of receipt of your billing statement. You can also make arrangements to make smaller payments over the course of the month to pay your bill in full.
Why is my bill this amount?
Published April 22nd, 2025 by Chris Carnicom
You receive one bill per month for all your medications. Your bill includes: Copayments for your prescription and as-needed medications Cost of non-prescription medications not covered by your insurance If you are used to paying for your medications each time you get them from the pharmacy, receiving a monthly bill will be a change for you. Please
Can I add other medications to my list in the app?
Published April 14th, 2025 by Chris Carnicom
No. We upload medications for you that we have on file. Please call us at 1-877-355-7225 if you think a medication is missing or something does not look right.
I'm a new patient. When will I find out my copayments?
Published April 22nd, 2025 by Chris Carnicom
After you complete your health and medication review, a member of our pharmacy team will call you to review your copayments. It is important that you answer any calls you receive from ExactCare and return our calls as soon as you can.
How do I access my online account?
Published April 14th, 2025 by Chris Carnicom
The ExactCare App is available for you to use on your phone, tablet, or computer. Follow the steps below to get started! Access the app in your web browser: Open your browser on your computer, phone, or tablet (like Google Chrome or Safari). Type this link into the search bar: my.anewhealthrx.com/login Press the Enter key on your keyboard. You can
Why do I have a refill alert?
Published April 15th, 2025 by Chris Carnicom
We send you refill alerts when we need your help and need you to call your prescriber so we can refill your medications. If you see either of these alerts, please call your prescriber: No refills remaining. Please contact your prescriber. Refill denied. Please contact your prescriber. Your Prescriber will not approve this refill without speaking to
How do I track my deliveries in the app?
Published April 15th, 2025 by Chris Carnicom
If your order is being delivered by UPS, USPS or FedEx: Go to your Deliveries screen. Pick the order you want to check. Select the Track Delivery button. You will be taken to the carrier's site to see your order's tracking details.
Why don't I see any medications on my Today screen?
Published April 14th, 2025 by Chris Carnicom
There are a couple of common reasons why this might happen. We may need more info from you before we send your next order. Your order has not been delivered yet. If you are a new patient, we might still be transferring your medications to us. This screen will become available to you after we receive all of your medication. Please call us at 1-877-35
How far back can I see my past orders?
Published April 14th, 2025 by Chris Carnicom
You can see your order history from the last 90 days (about three months) in your app account. This means that after 90 days, older orders will no longer be shown.
Why am I getting an error when I try to create an app account?
Published April 14th, 2025 by Chris Carnicom
You may already have an account created using this email address. If that is the case, you can select Forgot Password under the Password field on the login page. This will send an email to you to reset your password. If you do not have an account already with that email address, give us a call at 1-877-355-7225.
Can I have my billing statement sent somewhere other than my home address?
Published April 22nd, 2025 by Chris Carnicom
Yes. We can save multiple addresses on file for you. Just let us know where you would like to receive your medication deliveries and where you would like us to mail your billing statement. If you like, we can send it to someone else who handles your finances, such as a family member. You can also update this here in your online ExactCare account. Go
Why am I not receiving emails from the app?
Published April 14th, 2025 by Chris Carnicom
There are a couple of common reasons you might not be getting emails from the app. You do not have emails turned on in your notification preferences. Here is how you can check and turn them on: Go to your Account screen. Choose Notification Preferences. Here, you can choose to receive emails and/or push notifications from the ExactCare App about o
How can I make a payment?
Published April 10th, 2025 by Chris Carnicom
We have a few different ways you can make a payment. You have the option to: Pay through your online account. Here you can: Safely store payment info for faster payments. Set up and manage autopay. Sign up for paperless billing. View monthly statements. Pay by phone using our automated payment system by calling 1-877-355-7225 and choosing option
What is the easiest way to make a payment?
Published April 10th, 2025 by Chris Carnicom
The easiest way to pay and manage your payment info is in your account online. You can create an online account through our website or by downloading the ExactCare mobile app. Here you can: Make a one-time payment. Store your card info to make future payments faster. Set up and manage autopay so your payments are made on time every month. Sign up f
What address are my medications shipped to?
Published April 14th, 2025 by Chris Carnicom
You can check the shipping address we have on file for you on the Deliveries screen of the app. It is listed at the top of the page. Please ensure the address is correct so your deliveries are not delayed. If it is incorrect, call us at 1-877-355-7225 so we can update it.
Does the web version of the app have accessibility features?
Published April 4th, 2025 by Chris Carnicom
Yes! You will need to log into your account on a web browser like Google Chrome or Safari. Select the icon that is located on the bottom left side of your screen. This button will always be on your screen. This menu will open after selecting the icon. Scroll through and choose the settings to make the app easier to use.
Where can I find my billing account number?
Published April 10th, 2025 by Chris Carnicom
Your 12-digit account number is on your statement. It is in the bottom right corner.
Helpful Information Getting Started in the App
Published December 13th, 2024 by Chris Carnicom
Welcome to your new app! This guide will walk you through the key features to help you get started. The desktop app layout may look slightly different from the mobile images shown below, but the functionality remains the same. Set medication reminders Manage your medication history New notifications for you to check Get help no matter where you are
