There are a couple of common reasons why your reminders may have stopped. Please check these two reasons. If you still need help, call us at 1-877-355-7225.

The medication reminders were turned off. Follow these steps to check if they are off:

1. Go to the Home screen.

2. Choose Set Medication Reminders. 

3. The toggle will be off and marked as No if your reminders are off. 

4. To turn these back on, click the toggle, and it will say Yes.

5. Toggle all medication reminders or individual reminders to On.

6. You can update your medication reminder times to fit your lifestyle for specific times of day and change your time zone.

Your order's start date has not begun. Here is how to check:

1. Go to the Deliveries screen.

2.  Select your delivery.

3. The Start Date in the top left of the screen will tell you what day you should begin taking your medication in that order.

4. You will not receive medication reminders if your start date has not begun yet.