Follow these steps to set up your medication reminders:

1. Go to your Home screen.

2. Choose Set Medication Reminders.

3. Toggle the Do you want to receive reminders to take your medication? on.

4. You can edit the Time Zone if needed.

5. Select the medications you want to receive reminders for. You can edit the times to better fit your lifestyle under Current Reminder Time.

Follow these steps to edit your medication reminders:

1. Go to your Home screen.

2. Choose Set Medication Reminders.

3. Update which medications you want to receive reminders for. You can also edit the time zone and reminder times.

1. Go to the My Meds screen to view a list of your medications we have on file.
2. Select a medication.
3. Here, you will see the prescriber and their phone number. You can also see this medication's refill status, directions for taking, side effect information, and more.

On your My Meds screen, you will see a refill status under each medication. Here is what those statuses mean:

• Yes is when you have two or more refills.
• Low is when you have one refill left.
• None is when you do not have any refills remaining.

ExactCare manages your medication refills, but sometimes we need your help. You will receive a refill alert when we need you to contact your prescriber so we can get you your medication on time. To view your refill alerts, go to My Meds and choose Refill Alerts. You will see all the prescriber and medication information here.
 

Yes! Go to your Today screen. Pick the time of day. Use the toggle to select which medication you have taken. You can also skip or log all medication as taken.

Go to the My Meds screen and select Print Medication List. All medications that we have on file for you will appear on this list. It will download, and you can print this out from your computer if you want.

Yes! There are two ways to do this. 

Use the Home screen helpful buttons for fast access:

1. Go to your Home screen.
2. Select Manage My History.
3. Select the day and time you want to update.
4. You can mark individual medications as taken, log all as taken, or skip one.

Use the Today screen:

1. Go to your Today screen.
2. Select Manage My History.
3. Select the day and time you want to update.
4. You can mark individual medications as taken, log all as taken, or skip one.

If you are receiving your medication in bottles, we may be missing information from you or your providers. Please call us at 1-877-355-7225 so we can get this resolved. New pharmacy patients may receive some medications in bottles as we line up the refill dates. You can learn more about this process here.

We update your medication list as we get your prescriptions from your prescribers. 

If you are a new pharmacy patient, your medications will be listed here once we have received the prescription. We are working hard to obtain them quickly!  If you are concerned about running out of medication, call us at 1-877-355-7225.

Your start date is when you should begin taking your medications.  It will make sure you do not run out of medication too soon or have extras before your next order. Here is how you can find your order's start date:

• In your account, go to the Deliveries screen and select the delivery.
  • The start date is listed in the top left corner on this screen.
  • Choose Download Delivery Summary. The start date is listed in the top left corner. 
• On your ExactPack. Look for “ExactPack to be Taken” on the label.

Yes. There are two ways to do this: On the Home screen choose Manage My History. Or go to Today and choose Manage My History. From here, you can select the day and time you need to update. 

The calendar view will tell you which days you logged your medications for. You can edit this anytime by clicking on a day in the calendar. 

A green circle means you have logged your medication for that day. A yellow circle means you have not logged all of your medications. And the white circle is today.

Under Today choose Log As-Needed Medication. Select the Take button to mark the chosen medication as taken.

No. We upload medications for you that we have on file. Please call us at 1-877-355-7225 if you think a medication is missing or something does not look right.

We send you refill alerts when we need your help and need you to call your prescriber so we can refill your medications. If you see either of these alerts, please call your prescriber:

• No refills remaining. Please contact your prescriber.
• Refill denied. Please contact your prescriber. Your Prescriber will not approve this refill without speaking to you.