Yes, the ExactCare App is safe and secure. We are required by law to maintain the privacy and security of your protected health information. Our patient portal is HIPAA compliant and uses 256-bit encryption.

The ExactCare App is a free patient app. The mobile and web versions are both free at no cost to you or anyone who uses your account.

The ExactCare App helps you stay organized with your medications by managing your account and accessing your medication information. Here's what you can do:

• A new message center for convenient pharmacy updates.
• Medication refill alerts to keep you informed.
• A simple way to track the meds you take every day for peace of mind.
• Customized reminders for when to take your meds.
• Shipping and delivery notifications with an order summary.
• A list of your on-file medications with images and prescriber details.
• An easier way to make payments.

If you are using the desktop version, there are helpful buttons on the left side of your screen. These helpful buttons take up the entire main screen on the mobile version.

Clicking these quickly takes you to other parts of the app. For example, clicking Manage My History takes you to the history of your medication log. 

You can adjust the text to a larger size if the words in the app are too small so reading is easier.

Steps for iPhone:

1. Open Settings
2. Tap Accessibility
3. Tap Display & Text Size
4. Select Larger Text and change the size using the slider

Steps for Android:

1. Open Settings
2. Tap Accessibility
3. Tap Text & Display
4. Select Font Size and change the size using the slider

You can adjust their phone settings so it reads the words out loud on your screen to help navigate the app hands-free.

Steps for iPhone:

1. Open Settings
2. Tap Accessibility
3. Select VoiceOver and turn it on

Steps for Android:

1. Open Settings
2. Tap Accessibility
3. Select TalkBack and turn it on

You can adjust your phone settings to make contrast and color adjustments.

Steps for iPhone:

1. Open Settings
2. Tap Accessibility
3. Tap Display & Text Size
4. Enable Increase Contrast or Color Filters

Steps for Android:

1. Open Settings
2. Tap Accessibility
3. Tap Text & Display
4. Enable High Contrast Text or Color Inversion

You can use your phone’s built-in voice commands to navigate the app.

iPhone Instructions: Use Siri by saying, “Hey, Siri,” then ask it to open the app or perform actions.

Android Instructions: Use Google Assistant by saying, “Hey, Google,” then ask it to open the app or perform actions.

You can adjust your settings if it is hard to tap small buttons or need extra time to press them.

Steps for iPhone:

1. Open Settings
2. Tap Accessibility
3. Tap Touch
4. Enable AssistiveTouch

Steps for Android:

1. Open Settings
2. Tap Accessibility
3. Tap Interaction & Dexterity
4. Adjust Touch & Hold Delay or enable Accessibility Menu for larger buttons

Yes! You will need to log into your account on a web browser like Google Chrome or Safari. 

Select the icon that is located on the bottom left side of your screen. This button will always be on your screen.

This menu will open after selecting the icon. Scroll through and choose the settings to make the app easier to use.

Welcome to your new app! This guide will walk you through the key features to help you get started. The desktop app layout may look slightly different from the mobile images shown below, but the functionality remains the same.

Set medication reminders	Manage your medication history	New notifications for you to check
Get help no matter where you are in the app	View your message center	Visit "Today" to track the medications you take

Today

Track your daily medications

If you are a new patient, this may be unavailable until we have all of your medications transferred.

My Meds

Get all your medication information here

View important refill alerts

Deliveries

Your delivery and tracking information, in one spot

Account

Manage your account information and payments

There are a couple of common reasons why this might happen.

1. We may need more info from you before we send your next order.
2. Your order has not been delivered yet.
3. If you are a new patient, we might still be transferring your medications to us. This screen will become available to you after we receive all of your medication.

Please call us at 1-877-355-7225 if you do not see anything on your Today screen. We are happy to help.